Privacy Policy

Effective Date: 15.06.2026

Zarp Labs website and the Zarp Offline mobile application are owned and operated by Zarp Labs R&D Pvt. Ltd. (“Zarp Labs”, “we”, “our”, or “us”). Zarp Labs acts as the controller of personal data collected through its website, mobile applications, and related services.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access our website, mobile applications, including Zarp Offline, and any associated services. By using our services, you agree to the practices described in this Privacy Policy.

1. Personal information we collect:

A. Information Collected Through Our Website

When you visit the Zarp Labs website, we may automatically collect certain information, including:

• IP address

• Browser type and version

• Device informationOperating system

• Time zone settings

• Pages viewed and interactions with the website

• Referring websites and search terms

• Cookies and similar tracking technologies

  We may also collect information voluntarily provided by you, including:

• Name

• Email address

• Phone number

• Organization or company name

• City and country

• Information submitted through contact forms, inquiries, subscriptions, or registrations

B. Information Collected Through the Zarp Offline App

To provide learning, training, support, and platform-related services, the Zarp Offline application may collect:

User Information

• Name

• Email address

• Mobile number

• Employee ID or learner ID (if applicable)

• Organization details

• Profile information

Learning Data

• Courses assigned

• Courses downloaded

• Course completion status

• Learning progress

• Assessment participation and results

• Certificates earned

• App usage statistics

Device Information

• Device model

• Operating system version

• Device identifiers

• Application version

• Network status (online/offline)

• Crash reports and diagnostics

Offline Learning Data

The Zarp Offline application is designed to allow users to access learning content without an internet connection. Information related to course progress, downloads, assessments, and user interactions may be stored locally on the device and synchronized with our servers once internet connectivity becomes available.

2. Why We Process Your Data

We process personal information for the following purposes:

• To provide and maintain our website and mobile applications

• To authenticate users

• To deliver learning and training content

• To track course progress and completion

• To provide assessments and certifications

• To offer support services

• To improve user experience and platform performance

• To analyze usage patterns and platform effectiveness

• To detect, prevent, and investigate fraud, abuse, or security incidents

• To communicate updates, notifications, and service-related information

• To comply with legal and regulatory requirements

We only process personal information necessary to provide our services effectively.

3. Offline Data Storage and Synchronization

Zarp Offline allows users to download content and continue learning without an internet connection.

When operating offline:

• Course content may be stored locally on the device.

• Learning progress may be stored securely on the device.

• Data collected during offline use may be synchronized with our servers when connectivity is restored.

• We take reasonable measures to ensure secure synchronization of user data.

Users are responsible for maintaining the security of devices used to access the application.

4. Cookies and Similar Technologies

Our website may use cookies, analytics tools, and similar technologies to:

• Improve website functionality

• Understand visitor behavior

• Personalize user experiences

• Measure website performance

• Enhance security

Users may control cookie settings through their browser preferences.

5. Data Sharing and Disclosure

We do not sell personal information.

We may share information with:

• Authorized employees and administrators

• Client organizations using our learning platforms

• Technology service providers supporting our operations

• Cloud hosting providers

• Analytics and monitoring providers

• Legal or regulatory authorities when required by law

All third parties receiving personal information are expected to maintain appropriate security and confidentiality standards.

6. Information Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

• Destruction

While we strive to protect personal information, no internet transmission or electronic storage method can be guaranteed to be 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Meet contractual obligations

• Maintain learning records

• Comply with legal requirements

• Resolve disputes

• Enforce agreements

Data may be deleted, anonymized, or archived when no longer required.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Restrict processing

• Object to processing

• Request data portability

• Withdraw consent where applicable

• Lodge a complaint with a relevant regulatory authority

To exercise these rights, please contact us using the details provided below.

9. Children’s Privacy

Our services are not intended for children under the age required by applicable law unless access is provided through a school, educational institution, employer, or authorized organization with appropriate permissions.

If we become aware that personal information has been collected unlawfully from a child, we will take reasonable steps to remove such information.

10. Third-Party Links

Our website and applications may contain links to third-party websites, services, or resources.

We are not responsible for the privacy practices, content, or security of external websites. Users should review the privacy policies of any third-party services they access.

11. International Data Transfers

Where necessary, personal information may be processed or stored in countries outside the user’s country of residence.

We take reasonable measures to ensure that such transfers are conducted in accordance with applicable data protection laws and appropriate safeguards.

12. Legal Disclosure

We may disclose information if required by law or if we believe such action is necessary to:

• Comply with legal obligations

• Protect our rights and property

• Prevent fraud or abuse

• Protect user safety

• Respond to lawful government requests

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time.

Any updates will be posted on our website and, where appropriate, communicated through our applications. Continued use of our services after changes become effective constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Zarp Labs R&D Pvt. Ltd.

Email: contact@zarplabs.com
Website: www.zarplabs.com

For support related to the Zarp Offline application, users may also contact the administrator or helpline provided within the application.